Customers are deemed to have read, understood and accepted the following terms and conditions. Appointed agents shall be known as "The Company" in the terms and conditions listed below.
All reservations can be done through tahanholidays.com online booking, via email or fax.
All tour packages require a deposit upon reservation has been made and confirmed. The company does not recognize any tour booking form and exchange order as confirmation of tours and bookings. Deposit paid to Tahan Holidays Sdn Bhd per pax (except departure less than a month) accordingly:
| Country / Region | Deposit | Full Payment | Cancellation Charges | |||
|---|---|---|---|---|---|---|
| 95+ days | 94-34 days | 33-19 days | 18 days | |||
| Europe / U.S.A / Exotic | RM 1,500/pax | 40 days before departure | 100% Deposit | 100% Deposit | 100% Full | 100% Full |
| ASEAN (Cambodia, Myanmar, Indonesia, Philippines, Thailand, Vietnam) | RM 800/pax | 21 days before departure | 100% Deposit | 100% Deposit | 100% Full | 100% Full |
| Asia (China, Taiwan, Hong Kong, Macau) | RM 800/pax | 21 days before departure | 100% Deposit | 100% Deposit | 100% Full | 100% Full |
| Japan / Korea / Australia / New Zealand | RM 800/pax | 21 days before departure | 100% Deposit | 100% Deposit | 100% Full | 100% Full |
| Premium (Japan, Korea) | RM 1,500/pax | 21 days before departure | 100% Deposit | 100% Deposit | 100% Full | 100% Full |
| China-Tibet | RM 1,000/pax | 21 days before departure | 100% Deposit | 100% Deposit | 100% Full | 100% Full |
| Cruise Type | Deposit | Full Payment | Cancellation Charges | |||
|---|---|---|---|---|---|---|
| 30+ days | 15-29 days | 8-14 days | 7 days or less | |||
| Europe and U.S.A | RM 4,000/pax | 2½ months before departure | RM 350/pax | RM 350 or 25% | 50% | No Refund |
| Asia | RM 800/pax | - | RM 350/pax | RM 350 or 25% | 50% | No Refund |
| Royal Caribbean GIT (Asia) | RM 500/pax | - | RM 350/pax | RM 350 or 25% | 50% | No Refund |
| Royal Caribbean FIT (Ex-SIN) | RM 500/pax | 1 month before departure | RM 350/pax | RM 350 or 25% | 50% | No Refund |
| Star Cruise | RM 500/pax | - | RM 350/pax | RM 350 or 25% | 50% | No Refund |
| Genting Dream / World Dream (FIT) | RM 500/pax | - | RM 350/pax | RM 350 or 25% | 50% | No Refund |
Full payment is required in the different timeline as stated above before departure and issuance of air ticket otherwise reservation will be auto-cancelled without prior notice and the deposit paid will be forfeited. Please note that during important events, festivals, conferences and fair periods at local country, there will be an additional surcharge levied by accommodation properties. Customers will be informed of any increase in tour prices during booking procedures.
Payment can be made by the bank in cash or cheque. Bank in cheque will only be accepted if presented to The Company at least 14 (fourteen) working days before departure.
Cancellation of tour booking by the customer must be in writing and the charges apply as per the tables above.
Even after deposits or full payment has been made, all arrangements are still subject to final confirmation. If the arrangement unable to finalize and the reservations have to be cancelled due to unforeseeable circumstances, the Company endeavours to notify the customers at least 15 (fifteen) working days before departure.
Children below 12 years old (2 to 11 years old) with reference to the date of birth falls on the date prior to departure date from Malaysia are eligible for child fare.
Upon confirmation of the tour, any subsequent change made to the reservation is subject to an amendment charge of RM 300.00 per person per amendment. No amendment can be made within 14 (fourteen) working days before the date of departure.
For those travelling alone/single traveller, every effort will be made by the Company for room sharing basis. If this not possible, single supplement charge will apply for the tour fare.
It is the customer's responsibility to ensure that they have a valid passport with minimum 6 (six) months validity from the date of the last departure point as well as the necessary visas, current health certificates and necessary travel documents.
All customers must purchase travel insurance prior to the commencement of the tour or travel arrangement. The Company is not responsible to ensure the safety of customer's baggage and belongings.
Any disputes with regards to the tour must be submitted in writing 14 (fourteen) days from the date of return. The Company will not entertain any dispute made thereafter.